- 12 Point Times New Roman/Aerial
- 275 Words/Page (Double Spaced)
- 550 Words/Page (Single Spaced)
- ALL Citation Styles
- FREE Cover Page
- FREE References Page
- FREE Revisions
BEWARE! Most companies in the writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At CustomWritingPros.com, we want you to FEEL SAFE when placing your order!
Our Money Back Guarantee gives you the right to request and receive a refund if it is warranted, or if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days after the order was cancelled/finished.
You may request for a refund in case of any of the following situations:
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order`s status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done.
If you want to cancel the order, please make sure to contact our Support Team via email at firstname.lastname@example.org or Live Chat as soon as possible, and then confirm the cancellation with a message on the respective order page. This is the only way we can process your request shortly.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns.
Provided you haven`t downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
If you notice that you were charged twice, and you receive two receipts from the payment processing system, do not hesitate to contact us. Forward both receipts to our email and the extra payment will be refunded in full within the shortest possible time.
If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them. Otherwise, they are regarded as regular orders and standard refund procedures apply (see *Order Cancellation section*).
We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund for you.
If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Resolution Specialist reviews your claim and proceeds with an appropriate refund after you request it.
If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery if you still are going to use the paper. For example, an 8-hour delivery paper completed an hour late now falls into the 24-hour delivery category, and should cost less. If otherwise you are not going to use the paper, we issue 100% refund.
Delay refunds and price recalculation do not apply to revisions since revision deadlines are set individually for each order.
Make sure your writer has a sufficient amount of time to complete your order. For example, if your paper is due in 7 days, choose a 5-day deadline so we have time for any possible revisions.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund by disputing the order on your personal order page, and choosing "Instructions not followed".
Our support team will review the instructions and the delivered paper and if they are convinced that the quality is wanting, you will receive a full refund. This review process will take up to 7 days.
If, on the other hand our team is convinced that order was done accordingly, you may not be eligible for a refund. Keep in mind that we try to protect both our writers and clients alike from fraudulent activities.
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